{"id":3561,"date":"2026-01-09T10:58:06","date_gmt":"2026-01-09T10:58:06","guid":{"rendered":"https:\/\/timeless-experiences.com\/?page_id=3561"},"modified":"2026-08-05T15:20:01","modified_gmt":"2026-08-05T15:20:01","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/timeless-experiences.com\/en\/termos-condicoes\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"
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Terms and conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Last updated: February 2026<\/p>

These Terms and Conditions govern the use of the timeless-experiences.com website and the booking of activities promoted by Timeless Experiences (hereinafter referred to as \u201cTimeless\u201d). By making a booking, the customer declares that they have read, understood, and fully accepted these terms.<\/p>

1. identification of the entity<\/strong><\/h4>

Timeless Experiences
Website www.timeless-experiences.com<\/a>
Contact: geral@timeless-experiences.com<\/a><\/p>

2. Object<\/strong><\/h4>

Timeless organizes entertainment experiences, team building and immersive activities, including, among others, Buddy Battles<\/strong>, The Collector<\/strong> and personalized corporate events.<\/p>

The information provided on the website is for information purposes only and may be changed without prior notice.<\/p>

3. Bookings and payments<\/strong><\/h4>
  1. Reservations are only considered valid after written confirmation from Timeless and\/or receipt of payment.<\/li>
  2. Timeless reserves the right to refuse bookings that are incomplete, contain incorrect data or do not meet the requirements of the activity.<\/li>
  3. The prices shown include VAT at the legal rate in force, unless otherwise stated.<\/li>
  4. Discounts and campaigns:<\/li><\/ol>
      • Discounts are not cumulative unless expressly stated otherwise.<\/li>
      • Timeless reserves the right to change, suspend or withdraw any discounts or promotional campaigns at any time, without prior notice.<\/li>
      • Discounts do not apply to team building events, corporate events, or customized proposals, unless otherwise agreed in writing.<\/li><\/ul><\/li><\/ul>

        4. Cancellation Policy, Changes and Reduction of Participants<\/strong><\/h4>

        In the event of total cancellation or a reduction in the number of participants on the client's initiative, the following conditions apply:<\/p>

        • More than 7 days in advance:<\/b> 100% refund of the amount paid.<\/li>
        • Between 7 and 3 days in advance:<\/b> 50% refund of the amount paid.<\/li>
        • Less than 3 days' notice:<\/b>\u00a0there is no right to a refund.<\/li><\/ul>

          Refunds, where applicable, will be made by the same means of payment used for the booking, within a maximum of 14 working days.<\/p>

          Failure to show up on the day of the activity (\u201cno-show\u201d) is equivalent to cancellation without the right to a refund.<\/p>

          4.1 Punctuality and lateness<\/strong><\/h5>
          1. We request that all participants arrive 15 minutes before the scheduled time.<\/li>
          2. Timeless experiences are organized into sequential sessions throughout the day, so punctuality is essential in order not to compromise the experience of your own group or the subsequent teams.<\/li>
          3. The group is considered to have arrived on time only when the entire team is present. The partial arrival of participants does not equate to punctual arrival.<\/li>
          4. If the group arrives more than 10 minutes late, the session may be canceled without the right to a refund.<\/li><\/ol>
            4.2 Large groups (Buddy Battles)<\/strong><\/h5>
            1. Whenever, due to the estimated number of participants, it is necessary to reserve two consecutive time slots for the same group \u2014 because the duration of the activity is longer than usual \u2014 and the group is divided into four teams for the purposes of dynamics and organization, a minimum billing number corresponding to 16 participants shall apply.<\/li>
            2. The client may confirm the final number of participants up to 7 days before the activity date. During this period, the standard cancellation policy set forth in the Terms and Conditions applies.<\/li>
            3. In the 7 days prior to the activity, the minimum billing number of 16 participants applies regardless of the actual number of participants, while the normal cancellation policy still applies.<\/li>
            4. This happens because the activity has a longer duration than normal, requiring the reservation of two consecutive time slots to ensure the availability of the space and the coordination team throughout the entire activity.<\/li><\/ol>
              4.3 Rescheduling<\/strong><\/h5>

              Requests for rescheduling are always subject to availability and the conditions set out below:<\/p>

              • 7 or more days in advance:
                <\/strong>Self-booking can be done free of charge via the booking management link sent in the confirmation email.
                If the client prefers the rescheduling to be done manually by the Timeless team (via email, phone, or WhatsApp), a fixed administrative and logistics fee of \u20ac25 per booking will be applied.
                This fee is intended to cover the operational and administrative time associated with manually changing a reservation, namely: checking availability, reassigning human resources, updating internal systems and managing vacancies that may no longer be available to other customers.<\/li>
              • Between 6 days and 72 hours in advance:<\/strong>
                Rescheduling is only possible by contacting Timeless and paying a fixed fee of \u20ac25 per reservation, and additional costs may apply if there are relevant operational impacts.<\/li>
              • Less than 72 hours:<\/strong>
                Rescheduling is not guaranteed and will be reviewed on a case-by-case basis. If accepted, it entails the payment of a fixed fee of \u20ac25, and additional operational costs may apply.<\/li>
              • Less than 24 hours or no-show:<\/strong>
                It cannot be rescheduled and there is no right to a refund.<\/li><\/ul>
                4.4 Time limit for rescheduling<\/strong><\/h5>

                Any rescheduling, when accepted, must take place on a new date within the 2 weeks following the original reservation date, and always subject to Timeless's availability.<\/p>

                Timeless does not guarantee availability for specific dates and rescheduling will only be confirmed after written validation.<\/p>

                • For operational and agenda management reasons:<\/li>
                • Each booking can only be rescheduled once;<\/li>
                • The proposed new date must fall within a reasonable period after the initial date, and it is not possible to postpone the activity indefinitely;<\/li>
                • If there is no availability within the period indicated, the nearest available alternatives will be presented.<\/li><\/ul>

                  Rescheduling is only confirmed after written validation from Timeless.<\/p>

                  Meteorological conditions, forecasts of bad weather or fear of displacement do not suspend or replace the conditions described above and are covered in section 9 (Meteorological Conditions).<\/p>

                  4.5 Specific rules per activity<\/strong><\/h5>

                  The Collector<\/b><\/p>

                  • The activity will not start until all participants are present.<\/li>
                  • If the maximum delay time is exceeded, the activity may be canceled, with no right to a refund.<\/li><\/ul>

                    Buddy Battles<\/b><\/p>

                    • The session will start with the available participants, provided that at least 4 participants are present.<\/li>
                    • The rest of the participants will be able to join the activity at a later date.<\/li>
                    • If the minimum number of participants is not present and the maximum delay time is exceeded, the session may be canceled, with no right to a refund.<\/li><\/ul>

                      5. Capturing and Using Images and Sound<\/strong><\/h4>

                      By making a reservation, the client and all participants authorize the capture of images, video and sound during the activity.<\/p>

                      This collection may be used by Timeless for communication, dissemination and marketing purposes, namely on social networks, website, promotional materials and advertising campaigns, without the right to any compensation.<\/p>

                      If any participant does not wish to be picked up, they must inform Timeless in writing beforehand.<\/p>

                      6. Children's participation<\/strong><\/h4>
                      6.1 Buddy Battles<\/strong><\/h5>
                      • Children, including babies, are not accepted without the express prior agreement of Timeless.<\/li>
                      • Entry to the venue may be refused if this condition is not met, with no right to a refund.<\/li><\/ul>
                        6.2 The Collector<\/strong><\/h5>
                        • The presence of at least 1 adult per team is mandatory when minors participate.<\/li>
                        • If this condition is not met, the activity may be canceled without refund.<\/li>
                        • The accompanying adult is considered a participant, counts towards the total number for the reservation, and is subject to the respective payment.<\/li><\/ul>

                          Responsibility for supervising minors lies solely with their legal guardians.<\/p>

                          7. Food, Drink and Conduct<\/strong><\/h4>
                          1. Timeless reserves the right to refuse or stop the participation of people who are visibly intoxicated by alcohol or other substances in any activity, without the right to a refund.<\/li>
                          2. All participants must respect the safety rules, the team's instructions and maintain proper conduct.<\/li>
                          3. Timeless reserves the right to request the immediate departure of guests in the event of excessive noise, inappropriate behavior, or any situation that disrupts the normal operation of the facilities, without the right to a refund.<\/li>
                          4. At the Buddy Battles activity: outside food or drinks are not allowed.<\/li><\/ol>

                            8. Safety and Responsibility<\/strong><\/h4>
                            1. Participation in the activities implies acceptance of the normal risks associated with recreational activities.<\/li>
                            2. Timeless cannot be held responsible for loss, damage or theft of personal belongings during the activity.<\/li>
                            3. Any damage caused to the facilities or equipment through improper use may be charged to the participant responsible.<\/li><\/ol>

                              9. Weather conditions and<\/strong><\/h4>
                              9.1 Outdoor activities<\/strong><\/h5>

                              Outdoor activities normally take place in a variety of weather conditions, including light rain, cold, heat or cloudy skies, and these situations do not constitute valid grounds for cancellation, rescheduling or refund.<\/p>

                              For contractual purposes, a clear distinction is made between weather forecasts and actual weather conditions:<\/p>

                              • Forecasts of rain, wind or bad weather, regardless of the source, do not constitute valid grounds for canceling, rescheduling or changing the activity.<\/li>
                              • The relevant assessment is always based on actual conditions on site and at the time of the activity<\/b>, and not in advance predictions.<\/li><\/ul>

                                The decision regarding the execution, postponement, or interruption of the activity rests exclusively with Timeless, taking into account safety criteria and official information issued by competent entities, namely the IPMA (Portuguese Institute for Sea and Atmosphere) and Civil Protection.<\/p>

                                Potentially dangerous conditions are only considered to be situations duly recognized by official notices, such as:<\/p>

                                • IPMA's active weather warnings for the area <\/b>e time <\/b>of the activity (e.g. orange or red);<\/li>
                                • Extreme phenomena with a real risk to safety (e.g. active floods, severe thunderstorms, abnormal strong winds).<\/li><\/ul>

                                  In these cases, Timeless may, exceptionally:<\/p>

                                  • Propose rescheduling to a new date; or<\/li>
                                  • Suggest replacing it with an equivalent indoor activity.<\/li><\/ul>

                                    If no alternative is possible due to the total unavailability of Timeless, a full refund may be made.<\/p>

                                    The fear of adverse weather conditions, bad weather forecasts, or individual preventive decisions by the participants do not constitute valid grounds for cancellation, rescheduling free of charge or refund.<\/b><\/p>

                                    9.2 Indoor activities<\/strong><\/h5>

                                    Indoor activities are not affected by outside weather conditions.<\/p>

                                    As such:<\/p>

                                    • Forecasts of bad weather, rain, wind or other meteorological phenomena do not constitute valid grounds for canceling, rescheduling or refunding indoor activities.<\/li>
                                    • Logistical difficulties, delays, fear of travel or precautionary decisions related to the weather are not considered force majeure.<\/li><\/ul>

                                      Only in exceptional and proven situations of real and widespread risk, supported by official warnings from competent authorities (e.g., IPMA, Civil Protection) that objectively prevent the safe and normal travel of the general population, may Timeless evaluate the possibility of rescheduling.<\/p>

                                      10. Force Majeure<\/strong><\/h4>

                                      Timeless shall not be liable for any failure to comply with or delay in complying with its obligations where this is the result of events of force majeure, such as natural phenomena, technical failures, strikes, legal restrictions or other circumstances beyond its control.<\/p>

                                      In these situations, Timeless will try to offer a rescheduling whenever possible.<\/p>

                                      11. Data Protection<\/strong><\/h4>

                                      The personal data collected is processed in accordance with the applicable data protection legislation and in accordance with the Privacy Policy available on the website.<\/p>

                                      12. Changes to the Terms and Conditions<\/strong><\/h4>

                                      Timeless reserves the right to change these Terms and Conditions at any time. Changes take effect from the date they are published on the website.<\/p>

                                      13. Applicable Law and Jurisdiction<\/strong><\/h4>

                                      These Terms and Conditions are governed by Portuguese law.<\/p>

                                      For the resolution of any disputes arising, the jurisdiction of the district where Timeless has its registered office is competent, with the express waiver of any other.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                                      Termos e Condi\u00e7\u00f5es \u00daltima atualiza\u00e7\u00e3o: Fevereiro 2026 Os presentes Termos e Condi\u00e7\u00f5es regulam a utiliza\u00e7\u00e3o do website timeless-experiences.com e a contrata\u00e7\u00e3o das atividades promovidas pela Timeless Experiences (doravante designada por \u201cTimeless\u201d). Ao efetuar uma reserva, o cliente declara que leu, compreendeu e aceitou integralmente estes termos. 1. Identifica\u00e7\u00e3o da Entidade Timeless ExperiencesWebsite: www.timeless-experiences.comContacto: geral@timeless-experiences.com 2. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3561","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/timeless-experiences.com\/en\/wp-json\/wp\/v2\/pages\/3561","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/timeless-experiences.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/timeless-experiences.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/timeless-experiences.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/timeless-experiences.com\/en\/wp-json\/wp\/v2\/comments?post=3561"}],"version-history":[{"count":31,"href":"https:\/\/timeless-experiences.com\/en\/wp-json\/wp\/v2\/pages\/3561\/revisions"}],"predecessor-version":[{"id":6262,"href":"https:\/\/timeless-experiences.com\/en\/wp-json\/wp\/v2\/pages\/3561\/revisions\/6262"}],"wp:attachment":[{"href":"https:\/\/timeless-experiences.com\/en\/wp-json\/wp\/v2\/media?parent=3561"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}