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Terms and conditions

Last updated: January 2026


These Terms and Conditions govern the use of the website timeless-experiences.com and the contracting of activities promoted by Timeless Experiences (hereinafter referred to as “Timeless”). By making a reservation, the customer declares that they have read, understood and fully accepted these terms.

1. identification of the entity

Timeless Experiences
Website: www.timeless-experiences.com
Contact: geral@timeless-experiences.com

2. Object

Timeless organizes entertainment experiences, team building and immersive activities, including, among others, Buddy Battles, The Collector and personalized corporate events.

The information provided on the website is for information purposes only and may be changed without prior notice.

3. Bookings and payments

  1. Reservations are only considered valid after written confirmation from Timeless and/or receipt of payment.

  2. Timeless reserves the right to refuse bookings that are incomplete, contain incorrect data or do not meet the requirements of the activity.

  3. The prices shown include VAT at the legal rate in force, unless otherwise stated.

  4. Discounts and campaigns:

    • Discounts are not cumulative unless expressly stated otherwise.

    • Timeless reserves the right to change, suspend or withdraw any discounts or promotional campaigns at any time, without prior notice.

    • Discounts do not apply to team building, Unless otherwise agreed in writing.

4. Cancellation Policy, Changes and Reduction of Participants

In the event of total cancellation or a reduction in the number of participants on the client's initiative, the following conditions apply:

  • More than 7 days in advance: 100% refund of the amount paid.

  • Between 7 and 3 days in advance: 50% refund of the amount paid.

  • Less than 3 days' notice: reimbursement of 25% of the amount paid.

  • 24 hours or less: there is no right to a refund.

Refunds, where applicable, will be made by the same means of payment used for the booking, within a maximum of 14 working days.

Failure to show up on the day of the activity (“no-show”) is equivalent to cancellation without the right to a refund.

4.1 Punctuality and lateness

  1. We ask that all participants arrive 15 minutes in advance in relation to the scheduled time.

  2. Timeless' experiences are organized into sequential sessions throughout the day, Therefore, punctuality is essential in order not to compromise the experience of the group itself or of the following teams.

  3. The group is considered to have reached the hour only when the whole team is present. Partial arrival of participants is not equivalent to punctual arrival.

  4. If the group arrives with more than 10 minutes late, The session can be canceled without refund.

Specific rules per activity

The Collector

  • The activity will not start until all participants are present.

  • If the maximum delay time is exceeded, the activity may be canceled, with no right to a refund.

Buddy Battles

  • The session will start with the available participants, provided they are present at least 4 participants.

  • The rest of the participants will be able to join the activity at a later date.

  • If the minimum number of participants is not present and the maximum delay time is exceeded, the session may be canceled, with no right to a refund.

5. Capturing and Using Images and Sound

By making a reservation, the client and all participants authorize the capture of images, video and sound during the activity.

This collection may be used by Timeless for communication, dissemination and marketing purposes, namely on social networks, website, promotional materials and advertising campaigns, without the right to any compensation.

If any participant does not wish to be picked up, they must inform Timeless in writing beforehand.

6. Children's participation

6.1 Buddy Battles

  • Children, including babies, are not accepted without the express prior agreement of Timeless.

  • Entry to the venue may be refused if this condition is not met, with no right to a refund.

6.2 The Collector

  • A minimum of 1 adult per team when minors are involved.

  • If this condition is not met, the activity may be canceled without refund.

  • The accompanying adult is considered participant, This will count towards the total booking and is subject to payment.

Responsibility for supervising minors lies solely with their legal guardians.

7. Food, Drink and Conduct

  1. Timeless reserves the right to refuse or stop the participation of people who are visibly intoxicated by alcohol or other substances in any activity, without the right to a refund.

  2. All participants must respect the safety rules, the team's instructions and maintain proper conduct.

  3. Timeless reserves the right to request immediate departure of customers in the event of excessive noise, inappropriate behavior or any situation that disturbs the normal operation of the facilities, without the right to a refund.

  4. In the activity Buddy Battles: no outside food or drink is allowed.

8. Safety and Responsibility

  1. Participation in the activities implies acceptance of the normal risks associated with recreational activities.

  2. Timeless cannot be held responsible for loss, damage or theft of personal belongings during the activity.

  3. Any damage caused to the facilities or equipment through improper use may be charged to the participant responsible.

9. Weather conditions - The Collector

Carrying out the activity The Collector is dependent on weather conditions, and the following rules apply:

  • Bad weather or heavy rain: Timeless will try to accommodate the group in an alternative indoor activity, whenever there is availability.

  • If it is not possible to accommodate the group in an indoor activity, a full reimbursement of the amount paid.

  • Light rain or cloudy weather: do not jeopardize the performance of the activity. In these cases, Timeless will provide ponchos to the participants whenever necessary.

The decision on the viability of the activity is made by Timeless and may be taken on the day itself, taking into account the actual safety conditions of the participants as verified by the relevant authorities.

10. Force Majeure

Timeless shall not be liable for any failure to comply with or delay in complying with its obligations where this is the result of events of force majeure, such as natural phenomena, technical failures, strikes, legal restrictions or other circumstances beyond its control.

In these situations, Timeless will try to offer a rescheduling whenever possible.

11. Data Protection

The personal data collected is processed in accordance with the applicable data protection legislation and in accordance with the Privacy Policy available on the website.

12. Changes to the Terms and Conditions

Timeless reserves the right to change these Terms and Conditions at any time. Changes take effect from the date they are published on the website.

13. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Portuguese law.

For the resolution of any disputes arising, the jurisdiction of the district where Timeless has its registered office is competent, with the express waiver of any other.